Return and Exchange Policy
Last Updated: March 25, 2026
At Bshidō, we aim to provide a smooth and reliable shopping experience. This Return & Exchange Policy outlines the terms under which products may be returned or exchanged. Please read this policy carefully before initiating a request.
1. Return & Exchange Window
You may request a return or exchange within 7 days from the date of delivery. Requests made after 7 days will not be eligible for return or exchange.
2. Eligibility Criteria
To qualify for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition
- All tags and labels must remain intact
- The product must be returned in its original packaging
- The item must not show signs of wear, damage, or alteration
Please note: Items should be securely packed to prevent damage during return shipping.
3. Return & Exchange Options
Eligible customers may choose one of the following options:
- Exchange for another size (subject to availability)
- Refund to the original payment method
- Store Credit redeemable on future purchases
4. Return Shipping Fee
A ₹100 return handling fee will be deducted from the refund amount to cover reverse logistics. This fee applies to all returns and exchanges unless the product received was damaged, defective, or incorrect.
5. Exchange Policy
Exchanges are available only for size variants, subject to stock availability. If the requested size is unavailable, customers may choose either a store credit or refund to the original payment method.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery. Please include clear photos or a short video showing the issue to help is resolve the matter quickly. Once verified, we will arrange a free replacement or full refund.
7. How to Initiate a Return or Exchange
All return and exchange requests must be submitted through our Return & Exchange Portal available on our website. Simply enter your order details, select the reason, and follow the steps to schedule a pickup.
Once your request is approved, our logistics partner will collect the item within 24 to 48 hours from your address. Please ensure that the product is securely packed for safe transit.
Requests submitted via email or social media channels will not be accepted.
8. Inspection & Approval
Once the returned item reaches our facility, it will undergo a quality inspection.
After successful inspection and approval:
- Refunds will be processed within 7 to10 business days
- Store credits will be issued within 2 to 3 business days
- Exchanges will be dispatched within 3–5 business days, subject to stock availability
If the item fails inspection (used, damaged, or missing tags), it will be returned back to the customer.
9. Refund Timelines
- Prepaid Orders: Refunds will be credited to the original payment method within 7 to10 business days after approval.
- Store Credits: Issued within 2 to 3 business days after approval and valid for 12 months from the date of issue.
Please note that bank processing times may vary depending on your payment provider.
Contact Us
For any questions regarding returns or exchanges, please contact us at info@bshido.com
Business Hours: Monday to Saturday | 10:00 AM to 6:00 PM (IST)